Shipping policy

Shipping & Delivery Policy

Overview

This Shipping & Delivery Policy outlines how Games Explained processes and delivers orders placed through our website.

We currently offer digital products and physical products. Delivery methods vary depending on the type of product purchased.

Digital Products

Digital products are delivered electronically.

After completing your purchase, you will have:

  • Immediate access to the downloadable files on the order confirmation page.

Delivery of digital products is instant in most cases, although occasionally there may be issues.

If you still cannot access your files, please contact us, and we will assist you.

Digital downloads do not require shipping, and no physical item will be sent.

Physical Products

Physical products will be shipped to the address provided at checkout.

We aim to dispatch orders within 1–3 business days, unless otherwise stated on the product page.

Delivery times vary depending on location and shipping method.

Estimated delivery times:

United Kingdom

  • Standard delivery: 2–5 business days

Europe

  • Estimated delivery: 5–10 business days

International

  • Estimated delivery: 7–14 business days

Please note that delivery times are estimates and may vary due to courier delays or customs processing.

Shipping Costs

Shipping costs are calculated at checkout and may vary depending on:

  • Destination

  • Order size or weight

  • Selected shipping method

Occasionally we may offer free shipping promotions, which will be clearly stated at checkout.

Order Processing

Orders are processed during normal business hours, Monday to Friday (excluding public holidays).

Orders placed outside of business hours will be processed on the next working day.

During peak periods, product launches, or promotional events, processing times may be slightly longer.

International Shipping & Customs

For international orders, customs duties, taxes, or import charges may apply depending on your country’s regulations.

These charges are the responsibility of the customer and are not controlled by Games Explained.

We recommend checking with your local customs authority if you are unsure whether additional charges may apply.

Delivery Issues

If your order has not arrived within the expected timeframe, please contact us and we will investigate with the courier.

In some cases delivery delays may occur due to:

  • Courier delays

  • Weather conditions

  • Customs processing

  • Incorrect shipping addresses

Games Explained is not responsible for delays once an order has been handed to the shipping carrier.

Incorrect Address Information

Please ensure that your shipping address is correct at checkout.

Games Explained cannot be responsible for orders shipped to incorrectly entered addresses.

If you notice an error in your shipping address, please contact us as soon as possible.

Lost or Damaged Packages

If your order arrives damaged or appears to be lost in transit, please contact us with your order number and supporting photos where applicable.

We will work with the courier to resolve the issue and arrange a replacement or refund where appropriate.

Contact

If you have any questions about shipping or delivery, please contact:

Games Explained
Email: hello@games-explained.com